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Welcome to “Terms of Service,” the podcast that dives deep into the fine print of our digital lives. Every time we check the box on an app, website, or online service, we’re making choices—often without knowing the full story. From giving away our privacy to navigating complex security settings, we’re all part of a digital landscape that’s constantly evolving.


Join us as we unpack the themes that shape our online experiences: privacy, security, safety, and the everyday permissions we grant without a second thought. We’ll explore how AI, agency, and decentralized technologies are reshaping our digital world, often in ways that fly under the radar. And because no conversation about our digital lives would be complete without it, we’ll tackle the legal and policy implications that come with our clicks, swipes, and taps.


Whether you’re tech-savvy or just trying to keep up, “Terms of Service” invites you to join the conversation about the hidden costs of convenience in the digital age. Tune in to explore, question, and rethink the terms we often accept without a second thought, and let’s challenge the norms of our digital lives together.


Credits

Produced by Mary Camacho & Nicole Klau Ibarra. Music and sound production is by Arthur Vincent at Sonorlab.


Behind the Mic


Co-founder of Holochain, and CEO of Holo, Mary leads the development of peer-to-peer and decentralised technologies that empower users and redefine digital interactions. With over 20 years in tech and telecom, her career has been dedicated to enhancing user control, privacy, and digital autonomy.


Mary's educational background as a social scientist grounds the explorations at intersection of sociality and technology, exposing the trade-offs in privacy, security, and agency inherent in our digital choices. On “Terms of Service,” she invites listeners to rethink these everyday interactions and the broader implications of AI, distributed tech, and legal frameworks on our digital lives, advocating for a future where individuals have greater control over their data and decisions.

https://www.linkedin.com/in/maryfcamacho/


Nicole is a visionary entrepreneur with a diverse background, she is passionate about social system design and has helped multiple ventures, Including the IKIGAI Project, her non-profit helping people build essential 21st-century skills- many of which intersect with the topics discussed in Terms Of Service.

https://www.linkedin.com/in/nicole-klau-ibarra-b26818137/



Arthur Vincent is a seasoned Music and Audio Producer with a passion for pushing the boundaries of music technology. As a music producer and sound designer, he has crafted innovative audio experiences for global brands like Heineken, Philips, and Cupra. Alongside his creative work, Arthur is also an expert in audio technology, mastering both hardware and software tools to deliver high-quality, immersive sound.

https://www.linkedin.com/in/arthur-vincent/

]]> Mary Camacho Terms of Service Podcast https://media.termsofservice.xyz/termsofservice-xyz/production/images/channel-552cfc6453e8f9e9674d2015afb0e0dd.jpg https://termsofservice.xyz ©2024 Mary Camacho info@termsofservice.xyz Mary Camacho The Terms of Service Podcast The Great Disruption: Building Human-Centered Digital Futures goDcF1Nff0b Tue, 01 Apr 2025 13:00:00 GMT false Episode Summary

In this episode of Terms of Service, host Mary Camacho sits down with Mei Lin Fung, co-founder of the People-Centered Internet and a pioneer in customer relationship management (CRM). Mei Lin shares her personal journey from Singapore to MIT, her role in shaping the CRM industry, and her commitment to ensuring that technology remains a tool for human flourishing. Together, they discuss the current “Great Disruption” brought on by digital transformation, the importance of community-driven technology, and why feedback and inclusion are key to resilient societies.

Key Takeaways

  • Human collaboration is the foundation of societal survival and progress, magnified now by digital technologies.
  • The “Great Disruption” refers to the rapid changes in how humans interact due to digital transformation, with both challenges and opportunities.
  • Mei Lin’s career, including early CRM development and co-founding People-Centered Internet, emphasizes technology’s potential to empower rather than exploit.
  • Singapore’s example shows how numerate, inclusive governance and long-term investment can enable societies to thrive.
  • Effective leadership today requires participation, feedback systems, and learning from all voices—not just the powerful few.

Topics Covered / Timestamped Sections

  • 01:30 – Introduction to Mei Lin Fung’s background and lifelong mission.
  • 03:30 – Growing up in Singapore and the impact of investing in education and infrastructure.
  • 08:56 – Early CRM days: Shaping the industry through community and engagement.
  • 12:30 – Why she answers hundreds of questions on Quora: listening to people as a leadership practice.
  • 13:15 – Defining the “Great Disruption” and how human collaboration is evolving.
  • 18:30 – Lessons from Singapore’s digital governance and health policy success.
  • 21:00 – Founding the People-Centered Internet: Technology as a tool for inclusion and equity.
  • 31:20 – Building networks of communities to experiment and grow together.
  • 36:00 – Policy leadership and shaping digital equity at the G7 level.
  • 38:15 – Mei Lin’s magic wand wish: Making participation and feedback essential to future societies.

Guest Bio and Links

Mei Lin Fung – Co-founder with Vint Cerf, of People-Centered Internet in 2015 is a leading voice in Digital Public Infrastructure for opportunity and community resilience. An early pioneer of Customer Relationship Management and ERP systems, while at Oracle she worked with Marc Benioff, now CEO of Salesforce as well as Tom Siebel who sold Siebel Systems - the first CRM company, to Oracle. She served as socio-technical lead for the U.S. Federal Health Futures and was honored to be business partner with Internet pioneer Douglas Engelbart. Mei Lin organized the 2024 UN Science Summit Digital Governance Series which included the UN AI Report and a rare plenary by Turing Award winner, Dr Alan Kay; The 50th anniversary of the Internet was the occasion for the celebration in Palo Alto California - with IEEE, in London - with the Royal Society, in Brussels - with the I50Y, the youth celebration, where Mei Lin served as catalyst, initiator and speaker. Today Mei Lin is the Chair of the Technical Committee on Sustainability for the IEEE, Society on the Social Implications of Technology and serves as the liaison to the IEEE Industry Engagement Committee for IEEE-USA.

Resources Mentioned

Further Reading / Related Episodes

Call to Action

Curious about how to navigate the Great Disruption and build people-centered digital futures? Listen to Mei Lin Fung’s inspiring insights and learn how inclusion, feedback, and collaboration can reshape our digital society.

🎧 Listen now: Episode Link

Credits

Host: Mary Camacho

Guest: Mei Lin Fung

Produced by Terms of Service Podcast

Sound Design: Arthur Vincent and Sonor Lab

Co-Producers: Nicole Klau Ibarra & Mary Camacho

]]> https://podcast.termsofservice.xyz/i/goDcF1Nff0b/ The Great Disruption: Building Human-Centered Digital Futures 1 8 full 00:41:05